privacy policy

(Effective Date: 16-10-2025)

1. Introduction

At PsychEd (“we”, “our”, “us”), we are committed to protecting the privacy and confidentiality of our students, parents, teachers, and institutional partners. This Privacy Policy explains how we collect, use, and safeguard personal information when you access our counselling services, workshops, and digital resources.

By using our website (www.psyched.care) or services, you agree to the practices described here.

2. Services Covered

This policy applies to:

Online counselling sessions (individual, group, or family).
Webinars and workshops for students, teachers, and parents.
Educational resources such as articles, videos, and toolkits.
Communication and follow-up support related to these services.

3. Information We Collect

Personal Information: Name, age, contact details (email, phone), and parent/guardian details (for minors).
Session Information: Counselling notes maintained by PsychEd counsellors.
Institutional Details: School/college name (for institutional clients).
Technical Information: IP address, browser type, device details, website usage (via cookies/analytics).

We do not record counselling sessions.

4. How We Use Information

We use information to:

Deliver counselling and workshop services.
Communicate via SMS or email regarding appointments and updates.
Improve the quality of services and create anonymised reports for institutions.
Comply with legal and ethical obligations.

5. Confidentiality & Exceptions

All counselling sessions are confidential. Information will only be shared if:

There is risk of harm to self or others.
There is suspected abuse or neglect.
Disclosure is required by law or court order.

6. Parental/Guardian Consent

Students under 18 may only access services with documented parental/guardian consent.
Parents/guardians will be informed about the child’s participation but detailed session content may remain confidential, in line with ethical counselling practices.

7. Data Storage & Retention

Counselling notes are securely stored on our protected website servers.
Data is retained only as long as necessary for service delivery and compliance with Indian laws.
Clients may request correction or deletion of their personal data by writing to team@psyched.care.

8. Payments

Payments are handled directly by schools, colleges, or partner institutions.
Students and parents are not individually responsible for payments.

9. Emergency Disclaimer

PsychEd is not an emergency service.
If you are in crisis or need immediate support, please contact:

Tele-MANAS (Government of India Helpline): 1800-891-4416
Snehi Helpline: +91-9582208181
Or your nearest hospital/emergency number (112).

10. Cookies & Analytics

Our website uses cookies to track usage patterns and improve user experience. You may disable cookies in your browser, but some features may not work properly.

11. Data Sharing

We do not sell or trade personal data. Limited data may be shared with:

PsychEd counsellors involved in the student’s care.
Service providers (e.g., IT, SMS/email delivery partners) bound by confidentiality agreements.
Authorities, if legally required.

12. Your Rights

You have the right to:

Access the personal data we hold.
Request corrections.
Request deletion (subject to legal requirements).
Withdraw consent for non-essential processing.

13. Grievance Redressal

In compliance with Indian IT Rules, PsychEd has appointed a Grievance Officer.

Grievance Officer
Name: Sanyukta Parmar
📧 Email: team@psyched.care
📞 Phone: +91 7778896991

The Grievance Officer will acknowledge complaints within 48 hours and resolve them within 30 days.

14. Updates to This Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with a revised “Effective Date.”