terms and conditions

Effective Date: 10/11/25

Welcome to PsychEd. These Terms & Conditions (“Terms”) govern your use of our website, services, and any related platforms provided by PsychEd (“Company,” “we,” “us,” “our”). By accessing or using our services, you (“User,” “Client,” “you,” “your”) agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use our platform or services.

Definitions

Company / PsychEd: Refers to PsychEd (operated under PsychEd Care) as the provider of counselling and educational services.
User / Client: Any individual (student, parent, teacher, school representative, or organization) accessing the platform or using our services.
Platform: Refers to PsychEd’s website (psyched.care/Counselling), applications, and other digital or communication channels (including WhatsApp, email, SMS).
Counsellor / Mental Health Professional: Licensed or trained professionals affiliated with PsychEd authorized to provide counselling services.
Workshops / Webinars / Resources: Group learning, training, or educational activities facilitated by PsychEd for students, parents, or teachers.

2. Nature of Services

PsychEd provides the following services (“Services”):

Online counselling sessions (individual, group, family) with trained counsellors.
Workshops and webinars for students, teachers, and parents.
Educational resources including articles, toolkits, and videos.

Important: PsychEd is not an emergency or crisis intervention service. If you or someone you know is in immediate danger, please call a local emergency number, helpline, or go to the nearest hospital.

3. Eligibility & Consent

Users must be 18 years or older to directly avail counselling services.
Users under 18 years require explicit parental/guardian consent to receive services. PsychEd will ensure consent is obtained before services are provided.
By using our platform, you confirm that you have the necessary consent and authority to engage with our services.

4. Confidentiality & Record Keeping

Counselling sessions are not recorded. However, counsellors may maintain confidential notes on the PsychEd platform for professional and ethical purposes.
PsychEd ensures that all records are securely stored in compliance with applicable Indian data protection laws.
Confidential information will not be disclosed to third parties except:

Where there is risk of harm to self or others.
Where required by law.

5. Communication

PsychEd may communicate with Users via email, SMS or phone calls for reminders, follow-ups, and updates.
It is the responsibility of the User to maintain the security of their communication devices. PsychEd will not be liable for unauthorized access to emails, texts, or messages.

6. Payment & Fees

Payments for counselling sessions are made by schools, colleges, or institutions on behalf of students.
Users (students/parents) are not directly responsible for payment unless otherwise agreed.

7. User Responsibilities

By using our Services, you agree that you will:

Provide accurate, complete, and current information.
Use our services only for lawful and intended purposes.
Not engage in any activity that could harm the Company, counsellors, or other users.
Acknowledge that counselling outcomes may vary and no specific results are guaranteed.

8. Intellectual Property

All content, resources, workshops, and training materials provided by PsychEd are the intellectual property of the Company.
Users may not copy, reproduce, distribute, or use any materials without prior written consent from PsychEd.

9. Limitation of Liability

PsychEd and its counsellors are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our services.
PsychEd does not provide psychiatric or medical emergency care.

· PsychEd and its affiliates, counsellors, and employees make no representations or warranties regarding the outcomes or suitability of the Services.

· PsychEd shall not be held responsible or liable, directly or indirectly, for any self-harm, suicide, attempted suicide, or mental health crisis experienced by any individual availing its services.

· While PsychEd takes all reasonable steps to ensure ethical and professional care, the responsibility for emergency intervention or psychiatric management lies with local emergency services, institutions, or healthcare providers.

· Users are encouraged to seek immediate medical or psychiatric help in case of crisis.

10. Disclaimer of Warranties

Services are provided “as is” and “as available.”
PsychEd makes no warranties regarding uninterrupted access, accuracy, or results of the services.
PsychEd is not liable for technical issues, server downtime, or third-party failures.

11. Grievance Redressal

For complaints, concerns, or disputes, please contact our Grievance Officer:
Name: Sanyukta Parmar
Phone: +91 7778896991
Email: teams@psyched.care

We aim to respond to grievances within 30 days from the date of complaint.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Vadodara, Gujrat.

13. Changes to Terms

PsychEd reserves the right to update, modify, or revise these Terms at any time without prior notice. Continued use of the services constitutes acceptance of updated Terms.

14. Entire Agreement

These Terms, along with the Privacy Policy, represent the complete agreement between the User and PsychEd.

Terms & Conditions for Counselling Services:

What We (PsychEd) Offer

Confidential and professional counselling support, available to all Navrachana students.
Access to 24/7 text-based support and video/audio sessions (by appointment).
Awareness and engagement through posters, webinars, and resource materials.

Confidentiality

What you share in counselling stays private.
Counsellors only break confidentiality if:

There is a serious risk of harm to you or others,
There is suspected abuse or neglect,
We are required by law.

Monthly usage reports shared with the university are aggregate only (no personal details).

How Sessions Work

All sessions are conducted online through secure platforms.
Sessions are never recorded.
Counsellors keep private professional notes for their reference. These are secure and not shared with anyone outside the organization.

Counsellor & Student Choice

Counsellors have the right to decline or discontinue working with a student if it is in the best interest of the student or due to professional boundaries. In such cases, the case will be transferred to another qualified PsychEd psychologist.
Students may request a change of counsellor if they feel uncomfortable. This option can be used up to two times during the academic year.

Emergencies

PsychEd provides emotional and mental health support, but we are not an emergency or crisis service.
In the case of a physical emergency (accident, injury, or life-threatening situation):

Immediately call local emergency services (108/112),
Inform a trusted family member or university staff,
Reach out to PsychEd afterwards for psychological support.

Limitation of Liability

PsychEd and its affiliates, counsellors, and employees make no representations or warranties regarding the outcomes or suitability of the Services.
PsychEd shall not be held responsible or liable, directly or indirectly, for any self-harm, suicide, attempted suicide, or mental health crisis experienced by any individual availing its services.
While PsychEd takes all reasonable steps to ensure ethical and professional care, the responsibility for emergency intervention or psychiatric management lies with local emergency services, institutions, or healthcare providers.
Users are encouraged to seek immediate medical or psychiatric help in case of crisis.

Respect & Responsibilities

We ask that students:

Treat counsellors with respect and attend sessions on time.
Communicate honestly and appropriately.
Use the services for genuine mental health support.

Agreement

I have read and understood these terms. I agree to use the services responsibly and understand my rights, responsibilities, and the limits of confidentiality.